At Biba, we make it simple to follow your order from checkout to delivery. As soon as your purchase is confirmed, you’ll be able to monitor its progress with real-time updates and clear delivery estimates.

How to Track Your Order

To check the status of your order:
→ Sign in to your Biba account
→ Go to My Orders
→ Select the order you want to track

You’ll see the current status of your shipment, the estimated delivery timeline, and a tracking number once the package has been scanned by our delivery partner.

Order Status Updates

When tracking your order, you may see the following statuses:

Processing – Your order has been confirmed and is being prepared for shipment.
Shipped – Your package has been handed over to the carrier and tracking is active.
In Transit – The shipment is moving through the delivery network toward your destination.
Out for Delivery – Your package is with a local driver and will be delivered soon.
Delivered – The order has arrived at the address you provided.

Tracking Your Shipment

Tracking becomes active once the carrier scans your package. From that point, you can monitor live updates including transit milestones, location changes, and expected delivery times.

Delivery Timeframes

Delivery times vary based on the shipping address and destination:

→ Your estimated delivery date will always be shown in your order details and is updated as new information becomes available.

If Your Order Hasn’t Arrived

If your order is delayed:

→ Check your tracking link for the latest updates
→ Allow an extra business day for any unexpected delays
→ Confirm the delivery address and check with others at the location

Frequently asked questions